WiSUPPORT is a DSWD program that seeks to establish a systematic response in addressing mental health and psychosocial concerns through wireless and online platforms.
The program caters to the psychosocial needs of individuals and families affected by crisis situations. These include OFWS in distress, women in difficult circumstances, children in need of special protection, senior citizens, PWDs, people in situations of armed conflict, first responders, caregivers, and other people in distress.
The program consists of four components, namely: learning and development activities; platforms for online psychosocial support consultations; WiSUPPORT service provision; and referral pathway.
The program was initially launched in three pilot areas: NCR, Region VII, and CARAGA. In 2022, the DSWD issued a memorandum circular regarding WiSUPPORT’s institutionalization.
Below is list of methods for contacting the WiSUPPORT program.
The WiSUPPORT program is based in the DSWD Central Office in Quezon City. You can contact them through numbers and online channels featured below. Their telephone numbers are available from 8:00 am to 5:00 pm, Mondays to Fridays (except holidays).
Text Hotline: 0918-912-2813
Email: wisupport@dswd.gov.ph
Website: https://ekwentomo.dswd.gov.ph/
Facebook: https://www.facebook.com/DSWDWiSUPPORT
1. Via Text Hotline
To contact WiSUPPORT via SMS, simply text “DSWD (space) WiSUPPORT (space) Name/Sex/Age/Region/Message or Concern” to 0918-912-2813.
For example: DSWD WiSUPPORT Juana dela Cruz/F/28/NCR/kailangan ko po ng makakausap tungkol sa aking nararamdaman
2. Via Website or Email
Visit this link for the WiSUPPORT intake form. Enter your name, sex, civil status, date of birth, address, email, contact number, and finally… your message or concern.
Another method is to write an email about your concern, and send it directly to wisupport@dswd.gov.ph. Either way, you can expect to receive a response from WiSUPPORT staff.
3. Download WiSUPPORT App
Another way to access the program is through its mobile app. Just download the WiSUPPORT App from Google Play Store. Aside from providing self-care tips, the app also contains a link to the web portal, plus information about nearby facilities and institutions.
Other Crisis Hotlines
In addition to WiSUPPORT, there are other crisis hotlines that you can contact:
New National Center for Mental Health (NCMH) Crisis Hotlines
Telephone: 989-8727 (USAP)
Mobile: 0917-899-8727 (USAP)
NOTE: This service is available 24/7.
Natasha Goulbourn Foundation (NGF) / Hopeline Philippines
Telephone: (02) 804-4673 (HOPE)
Mobile: 0917-558-4673 (Globe) / 0918-873-4673 (Smart)
Hotline: 2919 (toll-free for GLOBE and TM subscribers)
Rapha
Mobile: 0961-718-2655
Email: cptcsa.helpline@gmail.com
NOTE: This service is available from Mondays to Fridays, 8:00 am to 5:00 pm.
Manila Lifeline Centre (MLC)
Telephone: (02) 896-9191
Mobile: 0917-854-9191
Recovery Hub Philippines
Telephone: +63 (32) 344-2142
Email: info@recoveryhub.ph
Website: https://app.recoveryhub.ph/
Crisis Intervention Unit Building, DSWD Compound, Constitution Hills, Batasan Complex, Quezon City, PH 1126
KNOW MORE
- What is WiSUPPORT?
- What are the services we provide?
QUICK LINKS
- WiSUPPORT Accomplishments
- Citizen's Charter
- Knowledge Resource Corner
- Career Opportunities